This summer and winter break I interned with McDonald's home office (headquarter) located in Oak Brook Illinois. I really enjoyed both the work and the internship events that they organize for us, over a hundred interns from all around the United States: New York to Los Angeles.
So what kind of work are available? I, myself, work in a department called IT Restaurants. Basically this department develop an idea and do a lot of testing for new hardware or software that can potentially be implemented in McDonald's restaurant around the globe. I specifically worked in Retail Technology, and my manager is a product owner for store controller (Server) and Global Handheld Product (their mobile ordering device). So during this past summer I tested their mobile ordering system according to their test requirements and also build a new Kitchen Video System (KVS) related to the current store controller capability. This project was fun, my manager even brought me along to Microsoft home office in Seattle last summer to build a lab over there. So I got to meet some people that made a new server product for Microsoft. BUT, their internship/ careers does not stop there. Most IT people worked in the Plaza building and IT itself covers about 5 out of the 8 floors in the whole building, which actually surprises me because I didn't expect that much IT involvement in a fast food chain restaurant. Then I realized that IT careers or opportunities do not only come from IT businesses like Google or Apple, but also McDonald's or other retail businesses!
Surprise! Surprise! Unlike other companies, the hugeness of McDonald's itself allow them to divide the IT department into: Global and US. I worked with the Global side of IT, which is why I got a manager in the US but his manager is located in Paris and we also got to work with another employee located in the UK, Australia, and Malaysia. Some of the other departments available in McDonald's are IT Foundation, IT Change, US IT, and many more. For example, some of my friend worked for the business intelligence and data warehousing, so there are opportunities for data fans! My job mostly deals with system development life cycle, a lot of documentation and requirement gathering. My other friend works for the learning system, which also requires a lot of documentation. Lastly and interestingly, I also have a friend who tests hardware whether it can survive the cold of the freezer or the heat of an oven, because you know that in a restaurant environment those screens better stay for a while! Other careers beside IT are accounting, restaurant architecture, marketing, global inclusion, public relations, social media, or legal even. There are a broad range of choices you can go about.
Beyond work, life and social interaction there is also very pleasing. Day one of orientation for interns, I already got a lot of friends and fun people that I hang with during and even after internship. The program also provides us meeting McD's CEO and took picture with him, wally ball, and some volunteer activities for different intern groups. I also got to visit McDonald's innovation center together with a group of intern. For an even extra point, I do not only socialize with interns, there are a bunch of McDonald's events such as Golfing and Dragon Boat race that allows me to socialize with McDonald's employees and consultants as well. To sum it up, it was a really precious experience. Which is why I am writing a post to encourage you to take a peek at their career or internship opportunity!After the three or nearly four months I spent in McDonald's I have learned so much than what people think was 'flippin a burger'. I learned about server and hardware, requirement documentation, building relationship in work place, and learning to still have fun.
If you are interested in the internship program, I believe they are accepting application now until the spring. If you would like to know more about the program click here
And if you would like to know my personal story on my internship life, click here
I hope you best of luck! Remember, IT career can expand beyond the IT businesses cutting edges!
CA.


